In late April, MaxPax kept making the same mistake on one shop's quotes. When customers asked for "matt cards," MaxPax was reading "matt finish" and pricing for matte stock; what the customer actually meant was matt lamination over the regular stock, which is more than twice the price. The shop owner corrected it three times in a week. On the fourth, MaxPax noticed.
"It looks like 'matt cards' should mean 'matt lamination', not 'matte stock'. Want me to apply that to future quotes?"
He clicked yes. It hasn't made the mistake since. v1.3 is the release where MaxPax learns from your edits.
New in v1.3
- →Repeated-correction suggestions. When you keep fixing the same thing, MaxPax asks if you'd like the fix applied going forward.
- →Per-product pricing sheets. Each product can pull its price from a different workbook.
- →Sandbox inbox. Try the system on sample emails before connecting your real inbox.
- →Approval routing. When a customer replies "yes, go ahead", the message gets forwarded to whoever runs the order — sales, production, accounts.
Repeated-correction suggestions
Every time you correct a held quote — change a field, edit a stock, swap a finishing option — MaxPax records what changed and why. After a handful of similar edits in a row, it has enough signal to suggest a rule: "when the customer says X, read it as Y." The suggestion arrives as a small panel on the product page, with the past edits that triggered it listed. You read the rule, you decide whether it's right, you click apply.
Nothing changes silently. If MaxPax is going to start treating "matt cards" differently, you see the rule and approve it. The suggestion is also replayed against your past quotes before you apply it — the product page shows you which of your last fifty quotes the new rule would have changed, and how. You can see the consequences before they happen.
When the customer says "matt cards", read it as matt lamination, not matte stock.
- "100 matt cards" → you corrected to matt lamination
- "500 matt business cards" → you corrected to matt lamination
- "matt cards, 250" → you corrected to matt lamination
What this enables. The mistakes that used to take three or four corrections to teach us about now teach themselves to MaxPax. The same wrong answer doesn't recur, week after week, while you wait for us to push a fix. The system improves at the pace of how often you use it.
Per-product pricing sheets
Most shops keep their pricing in one workbook for the whole account. Some shops don't. The shop with separate sheets for booklet binding, foiled finishing, and concert posters — each maintained by a different person on the team — needs each product to pull its price from a different file.
v1.3 lets each product nominate its own workbook, with the account default as fallback. If you have one pricing sheet, every product uses it and there's nothing to set. If you have several, you point each product at the right one in its editor.
Per-product workbooks · how products map to pricing sheets
What this enables. A shop with complex pricing — multiple specialists, multiple workbooks, multiple sets of formulas — can use MaxPax without first consolidating everything into a single file. The way the shop already works is the way the system works.
Sandbox inbox
New trial users in v1.3 get a sandbox inbox — an address that belongs to your account but is not your real customer-facing email. Send sample enquiries to it (or pick from a few examples we provide) and watch how MaxPax reads, prices, and replies to each one. The replies stay in the sandbox; they never leave for a real customer.
What this enables. A test drive without anxiety. Before you connect your shop's actual inbox — and start letting MaxPax draft replies on your behalf to real people — you can see how it behaves on enquiries that look like your customers. If something looks wrong, you fix it before it goes anywhere.
Approval routing
When a customer replies "yes, go ahead" to a quote we sent, that reply is no longer treated as a new enquiry, and it doesn't sit forgotten in the AI inbox either. v1.3 detects approval replies and forwards them to whichever address actually handles the next step in your shop — sales, production, accounts, or all three.
Configure the recipients in Settings → General → Forward approval replies. Each forwarded email includes the customer's reply, the original quote we sent (chained underneath), and a "View quote in MaxPax" link back to the quote in the app. Multiple recipients receive the same forward in one send.
If a customer's "approval" reply also includes spec changes — "yes, but make it 2,500 instead of 2,000" — the system catches that and runs the message through the full quote pipeline as a re-priced quote, not as a routine approval.
Customer reply routing · how messages are classified
What this enables. Customer go-aheads land where the work happens, not in the inbox MaxPax watches. The team that produces and ships the job gets the approval directly, with the original quote and a link back into MaxPax for the full context.
Next steps
If you run a print shop and would like to try MaxPax on real enquiries, sign up at maxpax.ai.